Privacy Policy
How Calleague keeps your information safe, private and under your control.
This page explains, in plain words, what information Calleague keeps when you use your voice assistants, why we keep it, how we protect it, and the choices you have. Your trust matters to us, so we try to make this as clear as possible.
Calleague is provided by Arpanet Bilişim Teknolojileri A.Ş. ("Calleague", "we", "us") in Ankara, Türkiye.
This is a friendly template, not legal advice. If you need wording for your own business, please have it checked by a lawyer.
What information we keep
When you use Calleague, we keep a small amount of information so your assistants can work and so your account runs smoothly.
| Type | Examples |
|---|---|
| Call information | The recording of a call (when recording is on), the written text of what was said, the phone numbers involved, and the date, time and length of the call. |
| Account information | Your name, email address, your business or team, and your sign-in details. |
| Usage information | Which features you use and how much, plus your plan and payment records. |
| Your settings | Your assistants, their instructions and voices, and the tools you connect. |
Why we keep it
We only use your information to give you the service you signed up for. In short, we use it to:
- let your assistants answer and make calls, understand callers and reply naturally;
- show you live transcripts, call history and recordings;
- connect your other tools (like your customer records or calendar) so your assistant can help during a call;
- run your automations, such as sending a follow-up or logging a call;
- manage your plan and payments;
- keep your account safe and help you when you have a question.
We do not sell your information, and we do not use your calls to advertise to you.
Recording is your choice
Recording a call is always optional. You decide whether your assistant records, and you can turn it on or off in the app. When recording is on, callers are told at the start of the call, so everyone knows.
Different places have their own rules about telling people before you record a call. It is a good idea to follow the rules that apply to your business.
How we keep it safe
We take good care of your information:
- Recordings and transcripts are encrypted, which means they are scrambled so that only your account can read them.
- Information travels over secure, protected connections.
- Your data is private to you. Other customers cannot see it, and we only look at it when you ask us for help or when the law requires it.
- People on your team only see what their role allows.
How long we keep it
You stay in control of how long things are kept:
| Information | How long it is kept |
|---|---|
| Call recordings and transcripts | For the time you choose, then deleted. |
| Account information | While your account is open. |
| Payment records | As long as the law requires us to keep them. |
When the time you chose runs out, or when you ask us to delete something, we remove it from our active systems.
Your rights
You are in charge of your own information. You can ask us to:
- show you the information we hold about you;
- correct anything that is wrong;
- delete your information ("the right to be forgotten");
- pause or object to certain uses of it;
- send you a copy so you can take it elsewhere;
- change your mind about anything you agreed to.
To make any of these requests, just email info@arpanet.com.tr.
Calleague follows the data protection rules in Türkiye (KVKK) and in Europe (GDPR).
Cookies
When you use the app in your web browser, small files called cookies help to keep you signed in, remember your choices (like language and light or dark theme), and keep things secure. We do not need advertising cookies for the app to work.
Children
Calleague is a business tool and is not meant for children. We do not knowingly collect information from children.
Changes to this policy
If we make an important change, we will let you know in the app or by email.
Contact us
If you have any question about your information, please reach out. We are happy to help.
- Email: info@arpanet.com.tr
- Company: Arpanet Bilişim Teknolojileri A.Ş., Ankara, Türkiye
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