Terms of Service

This page sets out the simple rules for using Calleague. By creating an account or using the service, you agree to these terms. If you do not agree, please do not use the service. We have kept the language clear and friendly.

Calleague is provided by Arpanet Bilişim Teknolojileri A.Ş. ("Calleague", "we", "us") in Ankara, Türkiye.

The service

Calleague gives you AI voice assistants that answer and make phone calls for you. An assistant talks with your callers naturally — it listens, understands what they want, answers questions, and can take simple actions like booking an appointment, looking something up, or passing the call to a person. It works in 32 languages, including Turkish. You set everything up in the app, with no technical skills needed.

Your account

1. To use Calleague you create an account and give us correct, up-to-date details.
2. Please keep your sign-in details private. You are responsible for what happens under your account.
3. If you think someone else has got into your account, change your password and tell us right away.
4. If you sign up on behalf of a business, you confirm you are allowed to do so.

Using Calleague fairly

We ask you to use Calleague honestly and lawfully. Please do not use it to:

• break the law, or harm or mislead other people;
• make unwanted, abusive or illegal calls, or ignore the rules about marketing calls that apply to you;
• record calls without telling people, where your local rules require you to;
• create harmful or hateful content, or anything that targets or endangers others;
• try to break, overload or get into parts of the service you are not meant to;
• get around your usage limits, your bill, or the safety measures we put in place.

Phone calls and recording

When you use Calleague to make or take calls, you stay responsible for following the laws about calls where you operate. This includes telling people before you record, where that is required. Recording is always optional, and you turn it on or off yourself in the app.

Plans and payments

1. Calleague offers a free trial, and paid plans called Starter, Growth and Enterprise.
2. Paid plans are billed based on the plan you choose and how much you use. Turkish payment methods are supported.
3. Prices can change. Any change applies from the date it takes effect, not backwards.
4. Unless the law says otherwise, payments already made are not refunded.

Your data is yours

1. You own your data. The content, settings, recordings and transcripts you create through Calleague belong to you.
2. We only use your data to run and support the service, as described in our Privacy Policy.
3. We own Calleague itself. The Calleague software and its look, technology and documents belong to Arpanet Bilişim Teknolojileri A.Ş. We give you permission to use the service while your account is active. Please do not copy, resell or take apart the service except where we clearly allow it.
4. Other customers' data belongs to them. Please do not try to access or use it.

Availability

We work hard to keep Calleague running and reliable. From time to time we may need to carry out maintenance, and there may be events outside our control. We will do our best to keep any interruption short and to let you know in advance when we can.

A few important notes

1. Calleague is provided "as is" — we cannot promise it will always be perfect or never have a hiccup.
2. Your assistants are powered by AI, and AI can sometimes get things wrong. Please review important results before you rely on them.
3. As far as the law allows, we are not responsible for indirect losses, such as lost profit or data, that come from using the service.
4. Nothing here removes any rights you have that cannot be removed by law.

Stopping the service

1. You can stop using Calleague and close your account whenever you like.
2. We may pause or close your access if these terms are broken, payments are not made, or the service is used unlawfully.
3. When your account closes, your right to use the service ends. What happens to your data afterwards — including getting a copy or having it deleted — follows our Privacy Policy.

Changes to these terms

We may update these terms from time to time. If a change is important, we will tell you in the app or by email. Carrying on using the service after a change means you accept it.

Which law applies

These terms follow the laws of the Republic of Türkiye. Any disagreement will be handled by the courts in Ankara, Türkiye, unless your local consumer rules say otherwise.

Contact us

• Company: Arpanet Bilişim Teknolojileri A.Ş., Ankara, Türkiye
• Email: info@arpanet.com.tr