Help & FAQ
Friendly, plain-language answers to the questions people ask most before and after they start using Calleague — grounded in the real screens you'll see in the app.
Welcome — this is the page to bookmark. It gathers the questions we hear most often and answers them in plain words, using the exact screens and buttons you'll see in the app. No technical background needed. Jump to the group you need below, and if your question isn't here, we're only an email away.
Think of Calleague as a friendly helper that chats with your customers, answers your phone, and remembers what your business knows. You set it up once at app.calleague.ai, and from then on it works the way you told it to.
What this page covers
Here's a quick map of the question groups, so you know where to look first.
| Group | What it answers | Best for |
|---|---|---|
| Getting started | Signing in, the Home dashboard, the Get started checklist | Brand-new users |
| Your assistant | The 4-step wizard, training it, testing it, putting it on your site | Building your first helper |
| Calls & numbers | Phone numbers, the Calls inbox, transcripts and recordings | Setting up day-to-day calling |
| Knowledge | Teaching the assistant your information from websites and documents | Getting accurate answers |
| Data & privacy | Recordings, who can see what, KVKK & GDPR | Anyone handling customer data |
| Plans & billing | Free trial, plans, Turkish payment, inviting your team | Owners and finance |
New here? The quickest path to confidence is to follow the Get started checklist on your Home dashboard: create one assistant, add some knowledge, and have your first conversation. Seeing it answer makes everything else click into place.
How to get help
We're a real team and we like hearing from you. If anything is unclear or not working, reach out — we'd rather you ask than stay stuck.
| Channel | Use it for | Response |
|---|---|---|
| Email — info@arpanet.com.tr | Any question, problem, or request | We reply as quickly as we can, in Turkish or English |
| In-app help | Quick pointers while you're working | Right where you are in the app |
| This FAQ | The most common questions, any time | Instant — no waiting |
Calleague is made by Arpanet Bilişim Teknolojileri A.Ş. in Ankara, Türkiye.
Get the fastest possible answer
A little detail helps us solve things in one reply instead of three. Here's the quickest path.
Tell us what you were trying to do
For example: "I was on the Train step of the wizard, trying to add my website." One sentence is plenty.
Tell us what happened instead
What did you see on screen? "The page said Indexed · 0 sources" tells us a lot.
Add the time and number, if it's about a call
If it's about a phone call, the rough time and the number involved let us find it in your Call History quickly.
Email it to info@arpanet.com.tr
Send those details to info@arpanet.com.tr and we'll take it from there.
Please never email us passwords or full payment-card numbers. We will never ask for them, and you don't need to share them for us to help.
Getting started
When you sign in at app.calleague.ai with your email and password, you land on the Home dashboard: a friendly greeting, four big cards, and a Get started checklist.
Your assistant
Creating an assistant is a friendly 4-step wizard called Create your AI assistant: Starting point → Train → Preview → Website.
Calls & numbers
To let your assistant answer the phone, you connect a number under Account → Voice Calls, then watch your conversations come into the Calls inbox.
Knowledge
The Knowledge page is where your assistant learns your business, so it answers from your information instead of guessing. Reach it from the Knowledge menu item or the Manage knowledge button on the Home dashboard.
Data & privacy
Plans & billing
If something looks different
Screens evolve, and small things can trip you up at first. Try this table — it solves most "wait, where is it?" moments in under a minute.
| What you see | Why it usually happens | What to do |
|---|---|---|
| I can't find where to add a phone number | Numbers live under Account, not on the Home dashboard | Go to Account → Voice Calls → My Numbers and click Add number |
| Create & preview won't continue | The Assistant name is empty or no starting point is chosen | Type a name and pick a template card, then click Create & preview |
| It says Indexed · 0 sources | The website or file hasn't finished training | Re-add the Website URL and click Train, or upload the file again |
| I pasted the snippet but no chat bubble appears | The single-line code from Copy snippet isn't on the live page yet | Make sure the snippet is added to your site; check the Position (Right/Left) |
| No calls appear in the inbox | No number is connected yet, or it isn't assigned to an assistant | Add and assign a number under Account → Voice Calls |
| I can't invite a teammate | Your role may not allow it | Ask an owner or admin to send the invite or change your role |
| My assistant doesn't know an answer | That information hasn't been added as knowledge | Add a website or upload a document on the Knowledge page |
Still stuck after the table? That's exactly what email is for. Send us the details from the steps above and we'll sort it out: info@arpanet.com.tr.
Next steps
Create your assistant
Build your first assistant with the step-by-step wizard.
Getting started
The overview and your full setup journey.
Voice assistant
Answer the phone and review your calls.
Security & privacy
How your data and recordings are protected.
Couldn't find your question? Email info@arpanet.com.tr — a real person from the Calleague team in Ankara will get back to you, in Turkish or English.
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