Knowledge base
Teach your assistant about your business — add a website or upload a document so it answers from your own information, in your own words.
Your assistant is only as helpful as what it knows. The knowledge base is where you give it your real information — your prices, your opening hours, your services, your frequently asked questions. Once you add something, your assistant can answer from it on every call and chat, accurately and in your own words.
The best part: you don't type any of it out by hand. You simply point Calleague at a web page or hand it a document, and it reads everything for you.
Think of the knowledge base as your assistant's notebook. A clinic might add its price list and visiting hours; a shop might add its returns policy and delivery areas. Whatever your callers ask about, put it here.
What you'll do on this page
A quick look at the whole task before we start.
| Step | What you'll do | Time |
|---|---|---|
| 1 | Open the Knowledge base from the left menu | 30 sec |
| 2 | Add a website (paste a link) | 1 min |
| 3 | Or upload a document (PDF, DOCX, TXT, MD) | 1 min |
| 4 | Check your sources and their status | 30 sec |
| 5 | Update or remove a source whenever you like | 30 sec |
By the end, your assistant will answer from your information instead of guessing.
Add knowledge step by step
Open the Knowledge base
In the left menu, click Knowledge. The Knowledge base screen opens.
You'll see two buttons near the top — the ① + Add a website button and a + Upload a document button — and below them a Your sources list showing everything your assistant already knows.
Add a website
Click the ① + Add a website button, paste the link to a page that has the information you want — for example your FAQ or prices page — and click Train.
You'll see Calleague start reading the page. When it's finished, the page appears in your Your sources list with a green Indexed badge, which means your assistant can now use it.
Or upload a document
Prefer to share a file? Click the + Upload a document button and choose a file from your computer. You can upload a PDF, DOCX (Word), TXT, or MD file — like a price list, a menu, or a policy sheet.
You'll see the file appear in Your sources and turn to Indexed once Calleague has finished reading it.
Check your sources
Look at the Your sources list. Each row shows the source (like yoursite.com/faq or price-list.pdf), its type (Website or Document), and its status.
You'll see a green Indexed badge next to each one that's ready. That badge is your sign that the assistant is using that information.
Update or remove a source
Whenever your information changes — new prices, new hours — just add the updated page or file the same way. To take something out of date away, remove it from the Your sources list.
You'll see the list change right away, and your assistant uses the new picture on its very next conversation.
There's nothing to restart and no waiting. The moment a source shows Indexed, your assistant can answer from it.
What kinds of things to add
You can mix and match websites and documents. Good things to put in your knowledge base:
| Add this | Why it helps |
|---|---|
| Your FAQ page | Answers the questions callers ask most |
| Your prices or menu | Lets the assistant quote accurately |
| Opening hours & address | "Are you open Saturday?" "Where are you?" |
| Services or product list | "Do you do teeth whitening?" "Do you deliver?" |
| Returns / cancellation policy | Handles tricky questions without a person |
Tips for good content
The clearer your information, the better your assistant answers. A little tidying up goes a long way.
- Use clean, up-to-date pages. Add the page that has the real, current details — not an old one.
- One topic per source is easier. A clear prices page and a separate hours page work better than one giant cluttered page.
- Plain text beats fancy layouts. A simple document with clear sentences reads better than a heavily designed flyer.
- Keep it current. When prices or hours change, add the new version and remove the old one.
- Less is more to start. Add your three or four most-asked-about pages first, listen to a few calls, then add what was missing.
If something looks different
| What you see | Why it happens | What to do |
|---|---|---|
| A source is stuck and never says Indexed | The page or file is still being read, or it was very large | Give it a moment and refresh; for big files, try splitting them up |
| The website wouldn't add | The link had a typo, or the page needs a login to view | Check the link, and use a page anyone can open without signing in |
| Your file was rejected | It isn't a supported type | Upload a PDF, DOCX, TXT, or MD file |
| The assistant still doesn't know the answer | The detail isn't in any added source | Add the page or document that has it, and wait for Indexed |
| You can't see the Knowledge menu item | Your role may not include it | Ask your account owner to adjust your role |
Frequently asked questions
Next steps
Your assistant now knows your business. Here's where to go next.
Create your first assistant
Build the helper that answers your callers, in plain words.
Your voice assistant
See everything your assistant can do on a call.
Getting started
Back to the overview and the full setup journey.
Not sure what to add first? We're happy to help — write to us at info@arpanet.com.tr.
Recordings & privacy on calls
Find your recordings inside each call, turn recording on or off, and keep callers informed the way KVKK and GDPR expect.
Connect your tools
Give your assistant your own information — and link the everyday apps you use — so it can look things up and get real work done on a call.