Privacy Policy
What information Calleague keeps, why we keep it, how we protect it, and the choices you have over your own data.
This page explains, in plain words, what information Calleague keeps when you use your voice assistants, why we keep it, how we protect it, how long we keep it, and the choices you have. Your trust matters to us, so we have tried to make this as clear as we can.
Calleague is operated by Arpanet Bilişim Teknolojileri A.Ş. ("Calleague", "we", "us"), based in Ankara, Türkiye. We are the company responsible for looking after the information described here.
This is a friendly, plain-language template — not legal advice. If you need wording tailored to your own business, please have it checked by a lawyer.
At a glance
Here is the whole policy in one small table. The rest of the page explains each row in more detail.
| Topic | In short |
|---|---|
| What we keep | Call audio and transcripts (when recording is on), your account details, how you use the app, and your settings. |
| Why we keep it | Only to run the service you signed up for — never to sell you out or to advertise to you. |
| How we protect it | Everything is encrypted and private to your account; team members only see what their role allows. |
| How long | Calls and transcripts for as long as you choose; account info while your account is open; payment records as the law requires. |
| Your rights | See it, correct it, delete it, pause it, get a copy, or change your mind — just email us. |
| The rules we follow | KVKK (Türkiye) and GDPR (Europe). |
| Who to ask | info@arpanet.com.tr — a real person replies. |
1. What information we keep
When you use Calleague, we keep a small amount of information so your assistants can work and so your account runs smoothly.
| Type | Examples | Why it exists |
|---|---|---|
| Call information | The recording of a call (when recording is on), the written transcript of what was said, the phone numbers involved, and the date, time and length of the call. | So your assistant can hold the conversation and so you can review calls afterwards. |
| Account information | Your name, email address, your business or team name, and your sign-in details. | So you can log in and so we know who owns the account. |
| Usage information | Which features you use and how often, your plan, and your payment records. | So we can run your plan, send invoices, and keep the service reliable. |
| Your settings | Your assistants, their instructions and chosen voices, the languages they speak, and the tools you connect. | So the app remembers how you set everything up. |
| Support messages | Emails or notes you send us when you ask for help. | So we can answer you and keep track of the conversation. |
We try to keep only what we genuinely need. If a piece of information is not needed to run the service, we would rather not hold it at all.
2. Why we keep it
We only use your information to give you the service you signed up for. In short, we use it to:
- let your assistants answer and make calls, understand callers, and reply naturally;
- show you live transcripts, call history, and recordings;
- connect your other tools (like your customer records or calendar) so your assistant can help during a call;
- run your automations, such as sending a follow-up message or logging a call;
- manage your plan, send invoices, and take payment;
- keep your account safe and help you when you have a question;
- understand which features are useful, so we can make Calleague better.
We do not sell your information, and we do not use your calls to advertise to you. That is a promise, not just a setting.
3. Recording is your choice
Recording a call is always optional. You decide whether your assistant records, and you can turn it on or off in the app at any time. When recording is on, callers are told at the start of the call, so everyone knows.
Decide whether you need recordings
Many businesses are happy with just the written transcript. If you do not need the audio, you can leave recording off — your assistant still works perfectly.
Turn recording on or off per assistant
You control this in each assistant's settings. Change your mind whenever you like.
Let callers know
When recording is on, your callers hear that the call may be recorded at the start, which keeps things clear and respectful.
Different places have their own rules about telling people before you record a call. It is a good idea to follow the rules that apply to your business and your callers.
4. How we keep it safe
We take good care of your information:
- Encrypted in storage and in transit. Recordings and transcripts are scrambled so that only your account can read them, and information travels over secure, protected connections.
- Private to you. Other customers can never see your data, and you can never see theirs. We only look at your information when you ask us for help, or when the law clearly requires it.
- Role-based access. People on your team only see what their role allows — you decide who can do what.
- Careful staff access. Only a small number of trusted people at our company can access systems, and only when there is a genuine reason such as fixing a problem you reported.
No service can promise that nothing will ever go wrong, but we work hard to keep your information protected and to fix any issue quickly.
5. How long we keep it
You stay in control of how long things are kept.
| Information | How long it is kept |
|---|---|
| Call recordings and transcripts | For the time you choose in your settings, then deleted. |
| Account information | While your account is open. |
| Usage information | For a reasonable period to keep the service running and to send accurate invoices. |
| Payment records | As long as the law requires us to keep them. |
| Support messages | For as long as needed to help you and keep a record of our conversation. |
When the time you chose runs out, or when you ask us to delete something, we remove it from our active systems.
6. Sharing and the companies that help us
We do not sell your data, and we keep sharing to the minimum needed to run the service. We rely on a small number of trusted companies — for example, to send phone calls over the network, to take payments, or to keep our systems running. These companies may only handle your information on our instructions, and only to provide their part of the service.
| Who | What they help with | What they may see |
|---|---|---|
| Phone and network partners | Carrying calls to and from your assistant. | The technical details needed to connect a call. |
| Payment partners | Taking payment for your plan. | The details needed to process your payment, handled securely. |
| Hosting and infrastructure | Keeping the service running and your data stored safely. | Encrypted data they cannot read on their own. |
We may also share information if the law requires it, to protect people's safety, or as part of a future change to our business (for example, if the company is reorganised). If that ever happens, your information stays protected by a policy at least as careful as this one.
7. Your rights
You are in charge of your own information. You can ask us to:
- show you the information we hold about you;
- correct anything that is wrong or out of date;
- delete your information (sometimes called "the right to be forgotten");
- pause or object to certain uses of it;
- send you a copy so you can take it elsewhere;
- change your mind about anything you previously agreed to.
To make any of these requests, just email info@arpanet.com.tr. We will reply and help you. These rights also cover requests from your own callers — if one of your customers asks you to remove their information, you can pass that along and we will take care of it.
Calleague follows the data protection rules in Türkiye (KVKK) and in Europe (GDPR).
8. Cookies
When you use the app in your web browser, small files called cookies help to keep you signed in, remember your choices (like your language and light or dark theme), and keep things secure. We do not need advertising cookies for the app to work.
| Cookie type | What it does | Can you turn it off? |
|---|---|---|
| Essential | Keeps you signed in and the app secure. | These are needed for the app to work. |
| Preference | Remembers your language and theme. | Yes — though some choices may reset. |
9. Children
Calleague is a business tool and is not meant for children. We do not knowingly collect information from children. If you believe a child has given us information, please contact us and we will remove it.
10. Changes to this policy
We may update this policy from time to time — for example, when we add a feature or when the rules change. If we make an important change, we will let you know in the app or by email. The version you see here is always the one that applies today.
If something looks different
| What you see / want | Why | What to do |
|---|---|---|
| "I can't find my old recordings." | Your retention setting may have deleted them after the time you chose. | Check your recording settings, and increase the retention period if you need calls kept longer. |
| "A caller asked me to delete their data." | People have the right to ask for their information to be removed. | Email us at info@arpanet.com.tr with the details and we will delete it. |
| "I want a copy of everything you hold about me." | This is your right to access your data. | Email us and we will prepare a copy for you. |
| "I'm worried a call was recorded that shouldn't have been." | Recording may have been left on. | Turn recording off in the assistant's settings, then ask us to delete the specific recording. |
Frequently asked questions
Contact us
If you have any question about your information, please reach out. We are happy to help.
- Email: info@arpanet.com.tr
- Company: Arpanet Bilişim Teknolojileri A.Ş., Ankara, Türkiye
Next steps
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