Languages & voices
Your assistant speaks and understands 32 languages, including Turkish and English, and can even switch language mid-call.
Your assistant is a natural multilingual. It speaks and understands 32 languages, including Turkish and English, so you can greet every caller in the language they're most comfortable with. And if a caller switches language partway through, your assistant can switch right along with them.
A hotel in Antalya can welcome Turkish guests in Turkish and international guests in English — with the same assistant, on the same number.
What you'll do here
Choose your assistant's main language and voice when you create it, and learn how it handles callers who speak a different language.
Choosing the language and voice
You pick the main language and the voice when you build your assistant — it's part of the simple, point-and-click setup. There's nothing technical to configure.
Start creating your assistant
From the left menu, click Create Assistant (or click New assistant on Home). The guided setup opens.
You'll see the assistant setup, where you give it a name and choose a starting point.
Set the main language
Choose the language your callers use most — Turkish, English, or any of the 32. This becomes the language your assistant greets and replies in.
You'll see your assistant ready to speak that language. You can change it later any time.
Pick a voice
Choose a voice that fits your business — warmer and friendly for a clinic, calm and professional for an office. Pick the one that matches your brand.
You'll hear your assistant in the voice you chose. As with every setting, you can change it later.
You can change the language or voice any time. Open your assistant, make the change, and save — the next call uses your new choice straight away.
How mid-call switching works
Sometimes a caller starts in one language and switches to another — perhaps they're more comfortable in English after a Turkish greeting. Your assistant notices and follows along naturally, without anyone having to press a button or start over. The conversation just keeps flowing.
| Situation | What your assistant does |
|---|---|
| Caller speaks the main language | Replies in that language, in your chosen voice |
| Caller switches language mid-call | Notices and continues in the new language |
| Caller mixes two languages | Follows along and keeps the conversation natural |
A few of the 32 languages
You don't have to choose from a short list — your assistant handles 32 languages. Here are some of the most common, just to give you a feel.
| Language | Good for |
|---|---|
| Turkish | Your local callers across Türkiye |
| English | International callers and travellers |
| German | German-speaking visitors and customers |
| Arabic | Arabic-speaking callers and guests |
| Russian | Russian-speaking tourists and clients |
| French | French-speaking callers |
| Spanish | Spanish-speaking callers |
| …and 25 more | Pick whichever your callers speak |
If you serve two very different groups of callers, you can also create a separate assistant for each language — for example a Turkish line and an English line — each with its own greeting and voice. Both approaches work well.
If something looks different
| What you see | Why it might happen | What to do |
|---|---|---|
| The voice doesn't suit the language | Some voices are tuned for certain languages | Choose a voice that fits your chosen language |
| The assistant replies in the wrong language | The main language is set to something else | Open the assistant and set the main language to the one your callers use |
| It didn't switch language mid-call | The caller's words were unclear or very brief | It usually catches on after a sentence or two; speaking clearly helps |
| You can't find a language you need | It may be listed under a different name | Browse the full list when creating the assistant, or write to us |
Frequently asked questions
Next steps
Create your first assistant
Choose the language and voice as part of the guided setup.
Using your assistant
Back to the overview of where everything lives.
See your calls
Read the inbox of incoming and recent calls.
Read a call
See the transcript and summary of any conversation.
Need a hand? We're happy to help at info@arpanet.com.tr.