See your calls
Read your call inbox at a glance — who called, which assistant answered, when, and whether the call is live, done, or missed.
Every call your assistant handles lands in one tidy list: the Calls (Inbox) screen. This is where you keep an eye on what's happening on the phone — calls happening right now, calls that finished, and calls nobody reached. You don't need to refresh or hunt; it's all on one page.
Picture the inbox like the call log on a phone, but smarter: it also tells you which assistant answered and how each call turned out.
What you'll do here
Open Calls from the left menu, read the list (caller, assistant, time, status), spot a Live call in progress, and click any call to open it in full.
Open and read your inbox
Open the Calls screen
In the left menu, click Calls. (You can also reach it from the Calls & Inbox card on Home by clicking Open inbox.)
You'll see the Calls (Inbox) screen, with Calls highlighted in the menu so you know where you are.
Read the list
The ① calls list fills the page. Each row is one call, and the four columns tell you everything at a glance.
You'll see columns for Caller (the phone number), Assistant (which assistant answered, e.g. Support or Appointment), Time (how long ago, e.g. now or 2 min ago), and Status.
Check the status of each call
The Status badge on the right tells you what state the call is in. There are three:
- Live (blue) — the call is happening right now.
- Done (green) — the call finished normally.
- Missed (red) — nobody connected to the caller.
You'll see, for example, a Live call from +90 532… answered by Support "now", and a Missed call further down the list.
Open a call to see everything
Click any row to open that call in full. A live call lets you follow along as it happens; a finished call shows you what was said.
You'll land on the Call detail page — the transcript, the recording, and a short summary. That page is covered in Read a call.
The list updates on its own. When a new call comes in, it appears at the top with a Live badge — no need to refresh the page.
Reading the columns
| Column | What it shows | Example |
|---|---|---|
| Caller | The phone number that called (or was called) | +90 532 … |
| Assistant | Which of your assistants handled the call | Support, Appointment |
| Time | How recently the call happened | now, 2 min ago, 8 min ago |
| Status | The state of the call | Live, Done, Missed |
Handling a live call
A Live badge means a caller is on the line with your assistant right this second. Click that row to open it and follow the conversation as it unfolds. This is handy when you want to keep half an eye on important calls — for example, a clinic watching booking calls during a busy morning — while your assistant does the talking.
A Missed call usually means the caller hung up before connecting, or rang outside the times your assistant answers. It's worth a quick look so you can call the person back if needed.
Finding a particular call
As your list grows, scan the columns to find what you need: look down the Caller column for a number, the Assistant column to see one assistant's calls, or the Time column for the most recent. The newest calls are always at the top.
If something looks different
| What you see | Why it might happen | What to do |
|---|---|---|
| The list is empty | No calls have come in yet, or your assistant has no phone number | Connect a number under Account → Voice Calls, then make a test call |
| No Live calls ever appear | Your assistant isn't set to answer incoming calls, or no number is connected | Check the number is connected and the assistant is set to answer calls |
| A call shows as Missed | The caller hung up early or rang when the assistant wasn't answering | Open the row and call the person back if you can |
| Clicking a row does nothing | The page is still loading | Wait a moment and click again, or refresh |
| The time looks wrong | Times show how long ago a call happened, not a clock time | Open the call to see its full details |
Frequently asked questions
Next steps
Read a call
Open one call to see the transcript, recording, summary, and outcome.
Recordings & privacy on calls
Turn recording on or off and stay on the right side of the rules.
Using your assistant
Back to the overview of where everything lives.
Languages & voices
32 languages including Turkish, and how to choose a voice.
Need a hand? We're happy to help at info@arpanet.com.tr.