Read a call
Open one call to see who said what, play the recording, read the AI summary, and check how it turned out.
When you open a call from your inbox, you get the whole story on one page: the conversation written out word for word, the audio to play back, a short summary, and the outcome. This is where you check a detail, settle a question, or learn how to make your assistant even better.
A clinic can open a booking call to confirm the date and time the caller asked for. A shop can open an order call to double-check what was ordered. Nothing is lost — it's all written down.
What you'll do here
Open a call from the inbox, read the transcript (who said what), play the recording, and read the summary and outcome to see how the call went.
Open and read a call
Open a call from your inbox
On the Calls (Inbox) screen, click any row. The Call detail page opens, with the caller's number, the call length, and which assistant handled it shown at the top.
You'll see the page split into the conversation on the left and a short summary on the right.
Read the transcript
The ① transcript shows the conversation written out, line by line. Assistant lines are on the left, Caller lines on the right, in the order they were spoken.
You'll see the back-and-forth, for example the Assistant saying "Hello, this is the clinic assistant. How can I help?", the Caller replying "I want to book a check-up for tomorrow.", and the assistant confirming "Of course — 2:00 PM works. Booked!".
Play the recording
Below the transcript is the ② Recording bar with a play button and the call length (e.g. Recording · 00:42). Click play to listen to the call right there in your browser.
You'll hear the call play back — no download needed. (If you don't see a recording, it was turned off for that call; see Recordings & privacy on calls.)
Read the summary and outcome
On the right, the ③ Summary gives you the call in a sentence or two, and the Outcome shows tidy tags for how it ended.
You'll see a summary such as "Caller booked a check-up for tomorrow at 14:00." and outcome tags like Booked and Resolved — so you know what happened without reading every line.
The summary and outcome are written for you automatically after each call. You can skim a busy day's calls in seconds, then open only the ones that need a closer look.
What each part tells you
| Part | What it shows | Why it's useful |
|---|---|---|
| Transcript | The full conversation, line by line, labelled Caller and Assistant | Check exactly what was said and promised |
| Recording | The call audio with a play button | Hear tone of voice, or confirm a detail you can't read |
| Summary | A short, plain-language recap | Understand a call at a glance |
| Outcome | Tags like Booked or Resolved | See how the call ended without reading it all |
Use this to improve your assistant
Reading real calls is the fastest way to make your assistant better. As you skim transcripts, look for patterns:
- A question it fumbled — add that answer to your assistant's instructions or knowledge so it nails it next time.
- A detail callers keep asking for — like parking or prices — and make sure it's covered.
- A call it should have passed to a person — tighten your transfer rule so it hands those over.
- A great answer — reuse that wording elsewhere.
A small habit goes a long way: skim a handful of calls each week, jot down one thing to improve, and update your assistant. A few tweaks turn a good assistant into a great one.
Follow-ups and notes
Because every call is written down and summarised, the Call detail page is your record for following up. Spotted a missed call that needs a return call? Open it, read what the caller wanted from the transcript or summary, and call them back knowing exactly what they need. Want a follow-up to happen automatically — like a text after every booking? See Automation.
If something looks different
| What you see | Why it might happen | What to do |
|---|---|---|
| No recording bar | Recording was switched off for that call | Turn recording on for future calls — see Recordings & privacy on calls |
| The recording won't play | A brief connection hiccup in your browser | Refresh the page and press play again |
| The transcript looks short | It was a very brief call, or the caller hung up early | Check the Outcome and Time to understand the call |
| No summary yet | The call only just finished | Give it a moment and refresh; summaries appear right after a call |
| A word in the transcript looks off | Background noise or an unusual name | Play the recording to hear what was actually said |
Frequently asked questions
Next steps
Recordings & privacy on calls
Turn recording on or off and keep callers informed.
See your calls
Back to the inbox of incoming and recent calls.
Create your first assistant
Use what you learn to improve your assistant's instructions.
Automation
Send a follow-up automatically after each call.
Need a hand? We're happy to help at info@arpanet.com.tr.